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Community Manager

LOCATION: Rocklin Studio, California

Community managers have a two-part role for their company. They are the voice of the company externally as well as the voice of the community internally. A community manager wears many hats, including customer relations, support, marketing, public relations, and writer all rolled into one position. A lead community manager will support the existing community team for each game in these roles, as well as serving as the point of contact for the pulse of the community across all games.

REQUIRED EDUCATION AND EXPERIENCE

  • Minimum 2 years of Community Management experience (gaming preferred)
  • Must be a gamer (we will check your references)

REQUIRED SKILLS & ABILITIES

  • Comfort communicating and coordinating across time zones and getting issues solved via Slack/email/Skype/Discord communication.
  • Excellent communication skills.
  • Technical knowledge of online community platforms, systems and software.
  • Strong understanding of popular social networking trends.
  • Strong customer service ethic and demonstrated initiative and positive spirit.
  • Must have the ability to work with minimal supervision.
  • Ability to adapt to change in a rapidly changing environment without losing focus. Ability to communicate clearly, concisely and enthusiastically to both individuals and groups
  • Strong attention to detail of product branding
  • Good logical and analysis skills
  • Well organized under pressure and capable of handling multiple tasks at one time
  • Self-motivated and a great sense of humor
  • Fluent in spoken and written English
  • Comfortable in a fast-paced and dynamic “start-up” environment

KEY RESPONSIBILITIES

  • Manage content for our games' social media channels (Facebook, Twitter, YouTube etc.) in coordination with production and marketing teams.
  • Improve and manage forums, 5PG Discord, and 5PG world chat, including topic and message creation, appointing and managing moderators.
  • Coordinate daily forum posts, events, etc. across all games and platforms.
  • Provide constant feedback to production and engineering teams. This includes reactive follow-up (user comments, reviews) and proactive measures (surveys, player meet ups, and polls).
  • Create new opportunities to engage in activities with our users that promote conversion and recurring payments, and most importantly, help to increase retention and product loyalty.
  • Maintain a Community Events calendar in order to manage events and report on results.
  • Foster a user-friendly environment on community message boards.
  • Enforcement of the official website rules and guidelines.
  • Maintain a neutral, unbiased presence on the official website while addressing user issues.

This is a full time position and we will not be processing applications to work in a freelance capacity.

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Before applying, please complete the form below, providing a brief introduction a link to your portfolio and upload your CV